Refund policy
Refund & Return Policy
30-Day Returns • Industry-Standard Requirements • Medical Device Compliance
Our Commitment to Customer Satisfaction
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Because we sell medical equipment, AEDs, and life-safety devices, our return requirements follow industry standards used by leading AED suppliers across the United States.
Eligibility for Returns
To be eligible for a return, items must meet the following conditions:
📦 Unused & Unopened
Item must be in the same condition you received it—unused, unopened, and uninstalled
🔒 Intact Packaging
All original components, manuals, pads, batteries, accessories, and seals must be intact
🧾 Proof of Purchase
Receipt or proof of purchase is required for all returns
⚠️ Important: Items that have been opened, activated, used, or installed cannot be returned due to FDA and medical-device regulations.
How to Start a Return
To begin the return process, contact us at Dustin@TalackoSafetySolutions.com
If Your Return is Approved, We Will Send:
✅ Return Authorization
Confirmation that your return has been approved
📋 Return Shipping Label
Pre-paid label for returning your item
📍 Return Instructions
Step-by-step guidance on how and where to send your package
⚠️ Important: Items sent back without prior authorization will not be accepted.
Return Address
All approved returns must be shipped to:
AED Empire
16663 Read St
Bennington, NE 68007
United States
Damages, Defects, or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, incorrect, or missing components—contact us immediately so we can evaluate the issue and make it right.
What to Check Upon Delivery:
- ✅ All items listed on packing slip are present
- ✅ Device exterior shows no damage
- ✅ All accessories and components are included
- ✅ Packaging shows no signs of shipping damage
- ✅ Product matches what you ordered
Non-Returnable Items
Due to federal regulations and AED industry practices, the following items cannot be returned:
🚫 Opened Medical Supplies
- Opened AED electrode pads
- Opened or installed AED batteries
- Used or opened tourniquets
- Opened trauma dressings
- Used CPR masks or shields
- Opened medical consumables
🎨 Customized Products
- Engraved AED cabinets
- Custom wall mounts
- Branded safety stations
- Special order configurations
- Custom kit assemblies
⚠️ Other Non-Returnable Items
- Hazardous materials
- Sterile medical items (once opened)
- Sale or clearance items
- Gift cards
- Downloadable products
Not sure if your item qualifies? Contact us at Dustin@TalackoSafetySolutions.com before initiating a return.
Exchanges
The fastest way to exchange an item is to complete the return process for the original order. Once the return is accepted, you may place a new order for the replacement item.
Why We Process Exchanges This Way:
- ✅ Ensures you get your replacement item faster
- ✅ Allows you to select current inventory and options
- ✅ Provides full refund protection during the exchange process
- ✅ Avoids delays from back-and-forth shipping
Refunds
Once we receive and inspect your return, we will notify you of your approval status.
Return Received
We receive and inspect your returned item
Approval Notification
You receive email confirmation of approval status
Refund Processed
Refund issued to original payment method within 10 business days
Bank Processing
Your bank may need additional time to post the refund
Refund Timeline:
- ✅ Inspection: 1-3 business days after we receive your return
- ✅ Refund Processing: Issued within 10 business days of approval
- ✅ Bank Posting: Additional 3-5 business days depending on your financial institution
Still haven't received your refund? If more than 15 business days have passed since your return was approved and you have not received your refund, please email us at Dustin@TalackoSafetySolutions.com
Questions About Returns?
Our team is here to help with any questions about returns, exchanges, or refunds. We're committed to making the process as simple as possible.
📞 Call: (402) 968-3712
✉️ Email: Dustin@TalackoSafetySolutions.com
Creating Safety Through Preparedness.
AED Empire Return Policy - Medical Device Return Standards
Return Policy: 30-day return window for unused, unopened items in original packaging with receipt or proof of purchase. Returns follow FDA and medical device industry standards used by leading AED suppliers nationwide.
Eligible Returns: Unopened AED devices, unused accessories in original packaging, unopened electrode pads, unused batteries (not installed), AED cabinets and enclosures (uninstalled), training equipment, non-medical safety supplies.
Non-Returnable Items: Opened electrode pads, installed or opened batteries, used medical supplies, opened tourniquets, used trauma dressings, customized or engraved products, special order items, hazardous materials, sterile items once opened, sale items, gift cards.
Return Process: Contact Dustin@TalackoSafetySolutions.com to initiate return, receive return authorization confirmation, use provided return shipping label, ship to AED Empire return center at 16663 Read St, Bennington, NE 68007.
Refund Timeline: Inspection within 1-3 business days of receipt, refund processed within 10 business days of approval, refund issued to original payment method, bank posting may require additional 3-5 business days.
Exchanges: Complete return process for original order, place new order for replacement item once refund is processed. Faster processing, full refund protection, current inventory availability.
Damaged or Defective Items: Inspect order upon delivery, contact immediately if defective, damaged, incorrect, or missing components. AED Empire will evaluate and resolve issue promptly.